Human Takeover

Insight Goat AI offers a range of options for implementing human takeover.

So, what exactly is human takeover? It’s a fantastic feature that activates when your visitor wants to connect with a human representative from your business.

To access this feature, simply click on this link.

Once human takeover is activated, you have several modes of action. Let’s explore them one by one:

Redirect to URL

In this mode, your visitor will be redirected to a specific URL whenever the human takeover signal is triggered.

Suggest Email Address

If you'd prefer for your visitor to reach out via email, you can easily set this up! Just input the email address you want them to contact. When the human takeover signal is activated, your agent will suggest that the visitor email the provided address.

Run Code

With the ability to run code when the human takeover signal is activated, you gain even more flexibility.

For instance, you could set it up to display a live chat on your site. So, when a visitor requests human support, Insight Goat AI will execute your code and present a live chat widget for instant communication!

Similar to the 'Redirect to URL' option, you can also set a delay before the code runs and provide a brief explanation of what it does.

For example, if your code opens a live chat widget, you can inform your visitors by saying, "Please hold on while I bring up our live chat widget. Our agent is eager to assist you." 😎

Disabled

Of course, if you prefer not to use human takeover, you can easily disable it. In that case, if anyone requests to speak to a human, your agent will politely explain that it cannot facilitate that connection.

And there you have it—a complete overview of how Human Takeover works at Insight Goat AI! I hope this information is helpful, and remember, I’m always here to answer any additional questions. Happy chatting! 😊